One thing I’ve learned from moonlighting as a Dasher — and I’ve started implementing at Oatfin — is that you have to measure everything. You can’t just go by gut feeling.
For example, DoorDash tracks everything: delivery times, restaurant wait times, driver acceptance rates, how long to wait for an order, even how weather affects order volume. They also measure how effective their customer support is by sending a survey after each interaction.
As a Dasher, you naturally start thinking the same way:
– Which zones are most profitable?
– What days and times maximize order flow?
– Which orders are worth it?
– What’s the fastest route?
– How long does each stop really take?
– Which neighborhoods tend to tip better?
– Which restaurants to avoid?
For example, in the beginning, I used to reject offers based on instinct. Now, I quickly plug in the address on Google Maps and know exactly how long it’ll take. Data wins.
That data-driven mindset is exactly what we bring to Oatfin.
We measure the things that matter to developers — the signals that reveal real friction and real progress:
– How long does each deployment take?
Every minute shaved off a deployment means faster iteration, tighter feedback loops, and happier developers. We track deployment duration across environments so teams know exactly where their bottlenecks are.
– How much money is saved?
Automation isn’t just about speed — it’s about efficiency. We monitor the actual cost savings from optimizing workflows, reducing manual toil, and minimizing cloud waste. Developers can see the tangible ROI of the systems they build.
– How long does it take to resolve an incident?
Time-to-resolution is everything during a fire. We capture how long it takes from alert to resolution, what slowed things down, and how similar incidents can be prevented in the future.
– Where users get stuck, and why
Whether it’s onboarding a new service, setting up automation, or debugging an issue — we identify the exact friction points in the developer journey. Then we fix them. Fast.
Because great developer experiences don’t happen by accident — they happen by design. And design starts with data.
Every data point is a chance to improve. And when you’re building for speed, scale, and reliability—guesswork isn’t an option.